Effective Date: August 5, 2026

Terms and Conditions

Please read these Terms and Conditions ("Terms," "Terms and Conditions," or "Agreement")

carefully before accessing or using the website lvlupvitality.com or any related services

provided by Level Up Vitality LLC.

These Terms govern your access to and use of our website, telehealth services,

communications, scheduling systems, educational materials, and related services (collectively,

the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree

with any portion of these Terms, you may not access or use the Service.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These

definitions apply whether the terms appear in singular or plural form.

Definitions

For purposes of these Terms and Conditions:

Company means Level Up Vitality LLC ("Level Up Vitality," "we," "us," or "our").

Website means lvlupvitality.com.

Service means the Website, telehealth services, appointment scheduling services, patient

communications, educational materials, and related services provided by Level Up Vitality.

Device means any device capable of accessing the Service, including computers, smartphones,

tablets, and other electronic devices.

Third-Party Service means any website, application, platform, software, payment processor,

communication service, or technology provider not owned or controlled by Level Up Vitality.

Electronic Medical Record (EMR) means the secure digital healthcare record platform used by

Level Up Vitality for patient intake, scheduling, communication, documentation, and

healthcare-related services.

Patient means an individual who has completed required onboarding requirements and

established a provider-patient relationship with Level Up Vitality.

Provider means a licensed healthcare professional affiliated with Level Up Vitality who provides

healthcare services.

Promotions means contests, giveaways, discounts, offers, or promotional activities offered by

Level Up Vitality.

Terms means these Terms and Conditions governing your use of the Service.

You means the individual accessing or using the Service or any individual acting on behalf of

another person or legal entity.

Country refers to Texas, United States.

Acknowledgment and Acceptance

These Terms and Conditions establish the agreement between you and Level Up Vitality LLC

regarding your use of the Service.

Your access to and use of the Service is conditioned upon your acceptance of these Terms and

our Privacy Policy.

By accessing, browsing, submitting information, scheduling an appointment, or using any

portion of the Service, you acknowledge that you have read, understood, and agree to be legally

bound by these Terms.

If you do not agree with these Terms, you must discontinue use of the Service.

Eligibility Requirements

The Service and medical services provided by Level Up Vitality are intended only for individuals

who meet the following requirements:

● You are at least 25 years of age;

● You are physically located within the State of Texas when receiving telehealth services;

● You are able to legally consent to healthcare services;

● You provide accurate and complete information during registration and evaluation; and

● You comply with all applicable laws and requirements.

Level Up Vitality does not knowingly provide medical services to individuals who do not meet

these eligibility requirements.

Telehealth Services and Provider-Patient Relationship

Level Up Vitality provides healthcare services exclusively through telehealth within the State of

Texas.

Use of the Website, submission of an inquiry, completion of a questionnaire, scheduling an

appointment, payment for services, or communication with Level Up Vitality does not

automatically create a provider-patient relationship.

A provider-patient relationship is established only after:

● required registration and intake documentation is completed;

● applicable consent forms are signed;

● a licensed healthcare provider reviews your information;

● a medical evaluation is completed; and

● the provider determines that treatment is appropriate.

Level Up Vitality reserves the right to decline treatment when clinically appropriate or when

services are not appropriate for an individual's medical needs.

Medical Disclaimer

The information provided on the Website is intended for educational and informational purposes

only.

Nothing contained on the Website should be interpreted as:

● medical advice;

● diagnosis;

● treatment recommendation;

● a substitute for professional medical evaluation; or

● a guarantee of any specific health outcome.

Individual results from hormone therapy, weight management programs, peptide therapy, or

other treatments vary based on many factors, including health history, genetics, adherence,

lifestyle factors, and individual response.

No outcome or result is guaranteed.

You should always consult a qualified healthcare professional regarding medical questions or

concerns.

Treatment Evaluation and Clinical Judgment

All treatment decisions are made solely by licensed healthcare providers based on individual

medical evaluation, clinical judgment, applicable standards of care, and patient-specific

circumstances.

Level Up Vitality does not guarantee that:

● a specific medication will be prescribed;

● a specific treatment will be recommended;

● a patient will qualify for treatment;

● a medication will produce a specific result; or

● treatment will be appropriate for every individual.

Healthcare providers may modify, discontinue, or decline treatment when medically appropriate.

Use of the Service

You agree to use the Service only for lawful purposes.

You agree not to:

● provide false or misleading information;

● impersonate another person;

● interfere with Website operation or security;

● attempt unauthorized access to systems;

● upload harmful code or malware;

● misuse educational materials;

● use the Service for fraudulent purposes;

● disrupt communications or scheduling systems;

● collect information from other users without authorization; or

● violate applicable federal, state, or local laws.

Level Up Vitality reserves the right to restrict access to users who violate these Terms.

Scheduling and Appointments

Appointments may be requested through third-party scheduling systems or platforms

designated by Level Up Vitality.

Submitting an appointment request does not guarantee:

● appointment availability;

● acceptance as a patient;

● medical eligibility;

● prescription approval; or

● continuation of treatment.

Appointments may be rescheduled or canceled according to Level Up Vitality policies.

Patients are responsible for providing accurate contact information and attending scheduled

appointments.

Fees, Payments, and Billing

Certain services offered by Level Up Vitality may require payment of fees, including but not

limited to:

● Telehealth consultations;

● Medical evaluations;

● Membership or program fees, if applicable;

● Laboratory services;

● Prescription-related services;

● Wellness programs;

● Other healthcare-related services.

All fees will be disclosed before purchase or enrollment whenever reasonably practicable.

By submitting payment information, you authorize Level Up Vitality and its authorized third-party

payment processors to charge the applicable fees associated with requested services.

You agree that:

● Payment information provided must be accurate and current;

● You are authorized to use the payment method provided;

● You are responsible for all charges incurred through your account;

● You will promptly update payment information when necessary.

Level Up Vitality may use third-party payment processors to process transactions. Level Up

Vitality does not store complete payment card information on its systems.

Refunds and Cancellation Policy

Refund eligibility may vary depending on the type of service purchased.

Because medical consultations, evaluations, administrative services, and healthcare-related

services may involve provider time and resources, fees are non-refundable for services that

have been performed.

If you need to cancel or reschedule an appointment, you should contact Level Up Vitality

according to the scheduling policies provided during booking.

Nothing in these Terms limits any rights you may have under applicable consumer protection

laws.

Laboratory Testing

Certain services may require laboratory testing before, during, or after treatment.

Laboratory testing may be provided through independent third-party laboratories.

You acknowledge that:

● Laboratory availability may vary;

● Additional fees may apply;

● Laboratory results must be interpreted by a qualified healthcare provider;

● Laboratory testing does not guarantee eligibility for treatment; and

● Providers may require additional testing or information before making clinical decisions.

Prescriptions and Pharmacy Services

If prescribed, medications may be fulfilled through independent pharmacies or pharmacy

partners.

Level Up Vitality does not manufacture medications and does not control:

● Pharmacy operations;

● Medication availability;

● Shipping times;

● Pharmacy pricing;

● Insurance coverage;

● Manufacturer supply;

● Delivery delays.

You understand that:

● A prescription is provided only when clinically appropriate;

● A prescription is not guaranteed;

● Medication decisions remain under the judgment of a licensed healthcare provider;

● You are responsible for following provider instructions;

● You should report side effects or concerns to your healthcare provider.

Level Up Vitality does not guarantee the effectiveness of any medication, supplement, hormone

therapy, peptide therapy, or treatment protocol.

Shipping

Orders are usually processed within 7–10 business days of approval by a licensed provider and shipped discreetly in plain packaging. Deliveries are available exclusively to Texas addresses via standard two-day shipping, with expedited shipping available at a higher cost. For any questions about your order, please contact us by email at [email protected], and we will respond within one business day.

Healthie Electronic Medical Record Platform

Level Up Vitality may use Healthie as its electronic medical record and patient management

platform.

Healthie may be used for:

● Patient intake forms;

● Secure communications;

● Appointment scheduling;

● Medical documentation;

● Treatment information;

● Patient records;

● Telehealth-related functions.

Use of Healthie may be subject to Healthie's own terms, privacy practices, and policies.

Medical information submitted through Healthie may constitute Protected Health Information

(PHI) and is handled according to applicable healthcare privacy laws, including HIPAA where

applicable.

Communication Consent

By providing your contact information, you consent to receive communications from Level Up

Vitality related to:

● Appointment scheduling;

● Appointment reminders;

● Account information;

● Requested information;

● Patient services;

● Administrative communications.

Communications may occur through:

● Email;

● SMS/text messages;

● Telephone calls;

● Secure patient messaging platforms.

You may update your communication preferences by contacting Level Up Vitality.

SMS / Text Messaging Terms

By providing your mobile phone number and providing consent through our Website, forms,

scheduling tools, patient portal, or other services, you expressly consent to receive SMS and

MMS messages from Level Up Vitality LLC.

Text messages may include:

● Appointment reminders;

● Scheduling updates;

● Service-related notifications;

● Account communications;

● Healthcare-related information you request;

● Educational materials;

● Marketing or promotional messages where separately authorized.

Consent to receive text messages is not a condition of purchasing services.

Message Frequency

Message frequency may vary depending on your interaction with Level Up Vitality.

Opt-Out Instructions

You may stop receiving text messages at any time by replying:

STOP

After opting out, you may receive a final confirmation message. No further messages will be

sent unless you provide new consent.

Help Instructions

For assistance, reply:

HELP

or contact:

Email: [email protected]

'

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and service plan.

Mobile carriers are not responsible for delayed or undelivered messages.

SMS Information Sharing

Level Up Vitality does not sell your mobile phone number.

Your phone number may be shared only with trusted service providers who assist with

communications on our behalf and who are required to protect your information.

Intellectual Property

The Website, including but not limited to:

● Text;

● Logos;

● Graphics;

● Branding;

● Designs;

● Images;

● Educational materials;

● Website functionality;

● Original content;

is owned by or licensed to Level Up Vitality LLC and is protected by applicable intellectual

property laws.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any portion of

the Website without prior written permission from Level Up Vitality.

User-Submitted Content

If you submit information, comments, testimonials, reviews, feedback, or other content to Level

Up Vitality, you represent that:

● The information is accurate;

● You have the legal right to provide it;

● It does not violate the rights of another person.

You grant Level Up Vitality permission to use feedback or testimonials only as permitted by

applicable law and any required consent.

We reserve the right to remove content that violates these Terms or applicable laws.

Links to Third-Party Websites

The Website may contain links to third-party websites, platforms, applications, or services.

These third-party services may include:

● Scheduling platforms;

● Payment processors;

● Social media platforms;

● Educational resources;

● Healthcare-related resources.

Level Up Vitality does not control and is not responsible for:

● Third-party content;

● Privacy practices;

● Security practices;

● Terms of use;

● Availability;

● Accuracy of information.

You access third-party services at your own risk.

We encourage you to review the privacy policies and terms of any third-party website you visit.

Advertising and Marketing Platforms

Level Up Vitality may use third-party marketing services, including:

● Google advertising services;

● Social media advertising platforms;

● Customer relationship management systems;

● Marketing dashboards.

These platforms may collect information about interactions with our Website according to their

own policies.

Advertising does not constitute a guarantee, endorsement, or recommendation that any service

is appropriate for you.

Account Security

If you create an account or access secure portions of our Service, you are responsible for

maintaining the confidentiality of your login credentials.

You agree to:

● Protect your username and password;

● Notify us promptly of suspected unauthorized access;

● Avoid sharing account access with others.

You are responsible for activity occurring through your account unless caused by unauthorized

access outside your control.

Termination

Level Up Vitality may suspend or terminate your access to the Website or Service at any time if:

● You violate these Terms;

● You provide inaccurate information;

● You engage in fraudulent activity;

● Your conduct threatens security or safety;

● Termination is required by law.

Upon termination, your right to access affected portions of the Service will immediately cease.

Termination does not eliminate obligations that arose before termination.

"AS IS" and "AS AVAILABLE" Disclaimer

The Website and related services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by applicable law, Level Up Vitality LLC, its owners, affiliates,

employees, contractors, healthcare providers, service providers, and partners disclaim all

warranties and representations, whether express, implied, statutory, or otherwise, including but

not limited to:

● Warranties of merchantability;

● Fitness for a particular purpose;

● Accuracy;

● Reliability;

● Availability;

● Non-infringement;

● Results or outcomes.

Level Up Vitality does not warrant that:

● The Website will operate without interruption;

● The Website will be error-free;

● Information provided on the Website will always be complete, accurate, or current;

● The Website will be free from viruses, malware, or harmful components;

● Any service, treatment, medication, supplement, hormone therapy, peptide therapy, or

weight management program will achieve a specific result.

You acknowledge that healthcare outcomes vary by individual and depend on numerous factors

outside the control of Level Up Vitality.

No Guarantee of Medical Results

Level Up Vitality provides healthcare services based on individualized medical evaluation and

professional clinical judgment.

We do not guarantee:

● Weight loss results;

● Hormone level changes;

● Symptom improvement;

● Medication effectiveness;

● Specific health outcomes;

● A particular timeframe for improvement.

Individual results vary.

Any examples, testimonials, educational materials, or descriptions of potential outcomes are not

guarantees or representations of typical results.

Emergency Medical Disclaimer

The Website and communication channels provided by Level Up Vitality are not intended for

emergency medical situations.

Do not use:

● Website forms;

● Email;

● Text messaging;

● Social media messaging;

to seek emergency medical assistance.

If you believe you are experiencing a medical emergency, call emergency services or seek

immediate medical attention.

Limitation of Liability

To the maximum extent permitted by applicable law, Level Up Vitality LLC and its owners,

providers, employees, contractors, affiliates, licensors, and service providers shall not be liable

for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from

or related to:

● Your use of the Website;

● Your inability to access the Website;

● Reliance on Website content;

● Telehealth services;

● Communications;

● Third-party services;

● Treatment outcomes;

● Medication use;

● Healthcare decisions;

● Technical failures;

● Loss of data;

● Business interruption.

This limitation applies regardless of the legal theory, including contract, negligence, strict liability,

or other claims, even if Level Up Vitality has been advised of the possibility of such damages.

To the maximum extent permitted by law, the total liability of Level Up Vitality arising from use of

the Service shall not exceed the amount paid by you to Level Up Vitality for the specific service

giving rise to the claim.

Some jurisdictions may not permit certain limitations of liability. In such cases, limitations will

apply only to the maximum extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Level Up Vitality LLC, its owners, healthcare

providers, employees, contractors, affiliates, and service providers from claims, damages,

liabilities, expenses, and costs (including reasonable attorneys' fees) arising from:

● Your violation of these Terms;

● Your misuse of the Website;

● Your violation of applicable laws;

● Your submission of inaccurate information;

● Your infringement of third-party rights;

● Your unauthorized use of the Service.

Governing Law

These Terms and your use of the Service shall be governed by and interpreted according to the

laws of the State of Texas, without regard to conflict of law principles.

Any legal action or proceeding arising from these Terms shall be subject to applicable Texas law

and jurisdiction.

Dispute Resolution

If you have a concern, complaint, or dispute regarding the Service, you agree to first attempt to

resolve the matter informally by contacting Level Up Vitality.

You may contact us at:

Email: [email protected]

We will make reasonable efforts to address concerns before formal legal action is initiated.

Nothing in this section limits any rights or remedies available under applicable law.

Compliance With United States Laws

You represent and warrant that:

● You are not located in a country subject to applicable United States government

restrictions;

● You are not listed on any United States government restricted party list;

● Your use of the Service complies with applicable federal, state, and local laws.

Privacy Policy

Your use of the Service is also governed by our Privacy Policy.

Our Privacy Policy explains:

● How we collect information;

● How we use information;

● How information is shared;

● Your privacy rights;

● Your choices regarding communications and marketing.

By using the Service, you acknowledge that you have reviewed and accepted our Privacy

Policy.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that

provision shall be modified or interpreted to the greatest extent permitted by law.

The remaining provisions of these Terms will continue in full force and effect.

Waiver

Failure by Level Up Vitality to enforce any provision of these Terms does not constitute a waiver

of that provision or the right to enforce it later.

Any waiver must be provided in writing.

Entire Agreement

These Terms, together with:

● The Privacy Policy;

● HIPAA Notice of Privacy Practices;

● Telehealth Consent Forms;

● Patient Agreements;

● Any applicable service agreements;

constitute the entire agreement between you and Level Up Vitality regarding your use of the

Service.

Changes to These Terms and Conditions

Level Up Vitality reserves the right to modify or update these Terms at any time.

If changes are made, the updated version will be posted on this Website with a revised effective

date.

Your continued use of the Website after changes become effective means you accept the

updated Terms.

If you do not agree with updated Terms, you should discontinue use of the Service.

Accessibility

Level Up Vitality strives to make its Website accessible and user-friendly.

If you experience difficulty accessing Website content or require assistance, please contact us:

Email:

[email protected]

Contact Us

If you have questions, concerns, or requests regarding these Terms and Conditions, you may

contact Level Up Vitality LLC:

Level Up Vitality LLC

Email: [email protected]

Phone: 737-766-7066

Website:

lvlupvitality.com

End of Terms and Conditions