Effective Date: August 5, 2026

Privacy Policy

Level Up Vitality LLC ("Level Up Vitality," "Company," "we," "our," or "us") respects your

privacy and is committed to protecting the personal information you provide when using our

website, lvlupvitality.com (the "Website"), and our online services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information

when you visit our Website, request information, schedule appointments, communicate with us,

or otherwise interact with our online services.

This Privacy Policy applies only to information collected through our Website and online

services. Information collected as part of your medical care may be governed by our separate

HIPAA Notice of Privacy Practices, which will be provided to patients before treatment begins.

By accessing or using this Website, you acknowledge that you have read and understand this

Privacy Policy.

Eligibility

The Website and our medical services are intended only for adults 25 years of age and older.

We do not knowingly market to or collect personal information from individuals under the age of

25. If we learn that we have inadvertently collected information from someone under 25, we will

take reasonable steps to delete that information.

Interpretation and Definitions

Definitions

For purposes of this Privacy Policy:

Company means Level Up Vitality LLC.

Website means lvlupvitality.com.

Service refers to the Website and any related online services offered by Level Up Vitality.

Personal Information means information that identifies, relates to, describes, or could

reasonably be linked to an identifiable individual.

Protected Health Information (PHI) has the meaning assigned under the Health Insurance

Portability and Accountability Act of 1996 (HIPAA).

Cookies are small text files placed on your device to improve website functionality and user

experience.

Device means any computer, smartphone, tablet, or other device used to access our Website.

Usage Data means information collected automatically regarding how visitors interact with our

Website.

Service Provider means third-party vendors that assist us in operating our Website or providing

services on our behalf.

You means any individual accessing or using the Website.

HIPAA Boundary Statement

This Privacy Policy governs information collected through our Website.

Once you become a patient of Level Up Vitality, certain information collected during the

provision of medical services may constitute Protected Health Information (PHI) under HIPAA

and applicable Texas law.

Your PHI is governed by our separate Notice of Privacy Practices, which is provided during

the patient onboarding process through our electronic medical record system.

The Website itself is intended for informational purposes and should not be used to transmit

sensitive medical information unless specifically directed through our secure patient portal.

Information We Collect

Depending on how you interact with our Website, we may collect the following categories of

information.

Personal Information You Provide

You may voluntarily provide information including:

● Name

● Email address

● Telephone number

● Mailing address (if provided)

● Date of birth

● Information submitted through contact forms

● Appointment request information

● Information submitted through questionnaires

● Marketing preferences

● SMS consent preferences

If you communicate with us through email or online forms, we may retain copies of those

communications.

Medical Information

If you submit medical information through secure patient intake forms or our patient portal, that

information may be subject to HIPAA and our Notice of Privacy Practices.

Medical information submitted through secure systems is not governed solely by this Website

Privacy Policy.

Usage Data

We automatically collect certain technical information when you visit the Website, including:

● IP address

● Browser type

● Browser version

● Device identifiers

● Operating system

● Pages visited

● Time spent on pages

● Referring websites

● Clickstream data

● Date and time of access

● Crash reports

● Diagnostic information

This information helps us improve Website performance and security.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies including:

● Browser cookies

● Pixels

● Tags

● Scripts

● Web beacons

These technologies allow us to:

● Maintain Website functionality

● Improve Website performance

● Understand visitor behavior

● Measure advertising effectiveness

● Personalize user experiences

● Detect fraudulent or malicious activity

Most web browsers allow you to disable cookies. However, disabling cookies may affect

Website functionality.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the Website and cannot be disabled.

Examples include:

● Security

● Session management

● Form submission

● Authentication

● Fraud prevention

Functional Cookies

These cookies remember user preferences such as:

● Language settings

● Form preferences

● Accessibility settings

Analytics Cookies

We use analytics technologies to better understand how visitors use our Website.

Analytics may measure:

● Website traffic

● Popular pages

● Visitor interactions

● Device types

● Geographic regions

● Session duration

Analytics information is generally aggregated and used to improve our Website.

Advertising Cookies

Advertising technologies may be used to:

● Deliver relevant advertisements

● Measure advertising campaigns

● Improve marketing effectiveness

● Create custom audiences

● Conduct remarketing campaigns

Advertising partners may use cookies according to their own privacy policies.

Third-Party Technologies

Depending on your interactions with our Website, we may use third-party technologies including:

● Google Analytics

● Google Ads

● Google Tag Manager

● Meta Pixel

● Social media advertising platforms

● Local customer relationship management (CRM) and marketing dashboard services

These providers may collect information regarding your interaction with our Website in

accordance with their own privacy policies.

How We Use Your Information

We may use your information to:

● Provide requested information

● Respond to inquiries

● Schedule consultations

● Confirm appointments

● Send appointment reminders

● Communicate regarding your account

● Deliver requested telehealth services

● Improve Website functionality

● Monitor Website performance

● Prevent fraud and abuse

● Maintain Website security

● Comply with legal obligations

● Respond to regulatory requests

● Analyze Website usage

● Improve patient experience

● Conduct internal business operations

● Develop new services

● Send newsletters

● Send educational materials

● Send promotional communications (where permitted by law)

● Measure advertising effectiveness

● Conduct remarketing campaigns

● Personalize Website content

We process personal information only as reasonably necessary to operate our business and

provide requested services.

Telehealth Services

Level Up Vitality provides medical services exclusively through telehealth to eligible adults

located within the State of Texas.

Using our Website does not establish a provider-patient relationship.

A provider-patient relationship is created only after:

● eligibility is confirmed;

● required medical history is completed;

● appropriate informed consent documents are signed;

● a licensed healthcare provider conducts an evaluation; and

● treatment is determined to be medically appropriate.

Nothing on this Website constitutes medical advice, diagnosis, or treatment.

Disclosure of Personal Information

Level Up Vitality does not sell your personal information in the ordinary meaning of the term.

We may disclose your personal information only as reasonably necessary to operate our

business, provide requested services, comply with applicable laws, or protect our legal rights.

We may share your information with the following categories of recipients:

Service Providers

We may share information with trusted third-party service providers that assist us in operating

our business, including providers of:

● Electronic medical record (EMR) services

● Telehealth technology

● Website hosting

● Website security

● Data storage

● Appointment scheduling

● Email communications

● SMS/text messaging services

● Payment processing

● Customer support

● Marketing services

● Website analytics

● Advertising platforms

● Customer relationship management (CRM) systems

These providers are authorized to use your information only as necessary to perform services

on our behalf and are contractually required, where applicable, to safeguard your information.

Healthie Electronic Medical Record

Patients receiving medical services through Level Up Vitality may use the Healthie electronic

medical record platform to complete intake forms, communicate securely with providers,

schedule appointments, receive treatment plans, and access other patient services.

Information submitted through Healthie may constitute Protected Health Information (PHI) and is

subject to our HIPAA Notice of Privacy Practices and Healthie's applicable privacy and security

practices.

Payment Processing

Payments made through our Website or patient portal are processed by independent third-party

payment processors.

Level Up Vitality does not store complete payment card numbers on its servers.

Payment information is processed according to the payment processor's privacy policy and

applicable payment card industry (PCI-DSS) security standards.

Legal Compliance

We may disclose personal information when we believe such disclosure is reasonably

necessary to:

● comply with applicable federal, state, or local law;

● comply with a subpoena, court order, or lawful governmental request;

● enforce our Terms of Use;

● investigate suspected fraud or illegal activity;

● protect our rights, patients, providers, or the public;

● respond to emergencies involving health or safety; or

● protect the security of our systems.

Business Transfers

If Level Up Vitality undergoes a merger, acquisition, reorganization, financing, or sale of assets,

personal information may be transferred as part of that transaction, subject to applicable privacy

laws.

Marketing Communications

If you choose to receive marketing communications, we may send:

● newsletters;

● educational content;

● wellness information;

● practice announcements;

● special offers;

● new service announcements; and

● promotional communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link

included in our emails or by contacting us.

Transactional communications regarding appointments, billing, account activity, or patient care

may still be sent even if you opt out of marketing messages.

SMS/Text Messaging Communications

If you provide your mobile telephone number and expressly consent to receive text messages,

Level Up Vitality may send SMS or MMS messages regarding:

● appointment reminders;

● scheduling updates;

● patient communications;

● account notifications;

● requested health information;

● educational information you have requested; and

● marketing communications, if you have separately consented to receive them.

Providing consent to receive text messages is not required as a condition of receiving medical

care.

Message Frequency

Message frequency varies depending on your interaction with our practice.

Opting Out

You may opt out of text messages at any time by replying:

STOP

After opting out, you will receive one final confirmation message.

Assistance

Reply HELP to a text message or contact us at:

Email: [email protected]

Carrier Charges

Message and data rates may apply depending upon your mobile carrier and service plan.

Mobile carriers are not responsible for delayed or undelivered messages.

Sharing of Mobile Numbers

We do not sell your mobile phone number.

Your mobile number may be shared only with service providers who facilitate communications

on our behalf and who are contractually obligated to protect your information.

Email Communications

We may communicate with you through email regarding:

● appointment confirmations;

● patient information;

● requested resources;

● newsletters;

● educational content;

● promotional information; and

● practice updates.

You may unsubscribe from promotional emails at any time.

Service-related emails may continue as necessary to provide requested services.

Data Retention

We retain personal information only as long as reasonably necessary to:

● provide requested services;

● comply with applicable law;

● satisfy regulatory requirements;

● maintain business records;

● resolve disputes;

● enforce our agreements; and

● protect our legal interests.

Protected Health Information is retained in accordance with HIPAA, Texas law, and applicable

professional record retention requirements.

When information is no longer required, we take reasonable steps to securely delete or

de-identify it.

Security

We maintain administrative, technical, and physical safeguards designed to protect personal

information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

● encryption where appropriate;

● secure hosting environments;

● access controls;

● password protection;

● multi-factor authentication where available;

● employee training;

● vendor risk management;

● network monitoring; and

● periodic security reviews.

Although we employ commercially reasonable security measures, no method of transmitting or

storing information over the Internet can be guaranteed to be completely secure.

Your Privacy Rights

Depending upon your state of residence, you may have rights regarding your personal

information, including the right to:

● access certain personal information;

● request correction of inaccurate information;

● request deletion of personal information, subject to legal exceptions;

● request a copy of personal information where required by law;

● opt out of certain targeted advertising activities where applicable; and

● appeal certain privacy decisions where required by law.

To exercise applicable privacy rights, contact us using the information provided below.

We may request information necessary to verify your identity before responding to your request.

Texas Residents

If you are a Texas resident, you may have rights under the Texas Data Privacy and Security

Act (TDPSA), subject to applicable exemptions, including exemptions for certain information

governed by HIPAA.

Where applicable, Texas residents may request:

● confirmation regarding whether personal information is being processed;

● access to personal information;

● correction of inaccuracies;

● deletion of personal information;

● a portable copy of certain personal information; and

● the ability to opt out of certain targeted advertising or profiling activities.

Certain medical information maintained as Protected Health Information may be exempt from

the TDPSA.

Do Not Track Signals

Some web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard governing Do Not Track signals,

our Website may not respond to such signals.

International Visitors

Our Website is intended for individuals located within the United States.

If you access the Website from another country, you understand that your information may be

transferred to and processed within the United States, where privacy laws may differ from those

in your jurisdiction.